Refund policy
Refund & Return Policy
We want you to feel confident when shopping with KalelaStudioCo. If you’re not completely satisfied, we’re here to help.
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30-Day Risk-Free Guarantee
You have 30 days from the date of delivery to request a return or refund.
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Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
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How to Request a Return
To start a return, please contact us at contact@kalelastudioco.com with your order number and reason for return. We will provide you with the next steps.
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Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
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Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo evidence. We will offer a replacement or full refund at no extra cost.
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Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
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Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank account and contact your payment provider, as processing times may vary.
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Non-Returnable Items
For hygiene or safety reasons, certain items may not be eligible for return. (If applicable, specify here.)
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Order Cancellations
Orders can be cancelled within 12 hours of purchase. After this time, your order may already be processed and cannot be cancelled.
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Contact Us
If you have any questions, feel free to reach out at:
contact@kalelastudioco.com